Prochesta Aya Centre

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Terms And Conditions

I agree with the Terms and Conditions

Terms and Conditions

Revised General Terms For Customers Effective From November 2024

(Terms and Conditions Applicable for 1-Hour to 12-Hour Clients Only)

1. Our Office Hours:-

The Head Office Of Prochesta Aya Centre Operates In One Shifts:

7:00 Am To 9:00 Pm

2. Job Card Requirement

• Clients Must Sign The Job Card Daily, Noting The Correct Time And Providing It To Our Staff Each

Day.

• Staff Are Required To Carry Their Job Card While Working. Bills Will Only Be Issued If The Job

Card Is Presented At The Time Of Billing.

3. No Direct Hiring :-

Under No Circumstances May Customers Hire Staff Directly Or Bypass The Centre. Such Actions Will Be

Deemed Illegal And A Breach Of Contract.

4. Protection Against Abuse :-

Any Physical, Mental, Or Verbal Abuse, Including Sexual Harassment Of Staff, Will Be Treated As A

Serious Offense And Handled Legally Under The Protection Of Women From Domestic Violence Act

(Pwdv Act).

5. Meal Provision :-

Customers Are Requested To Provide Adequate Breakfast For The Staff Each Morning.

6. Building A Trusting Relationship :-

Our Aim Is To Foster A Relationship Of Trust And Empathy Between The Customer And Service Provider.

7. Reporting Misconduct :-

Customers Must Report Any Staff Misconduct To The Centre And Are Not Permitted To Take Disciplinary

Action Independently. All Decisions Will Be Made In Consultation With The Centre.

8. Payment Guidelines :-

Payments Should Only Be Made To Prochesta Aya Centre Via Check, Draft, Neft, Or Other Digital

Methods. Direct Payments To Staff Are Not Allowed Unless Approved By The Centre.

9. Suspension Of Services:-

In Case Of Delayed Payment, The Centre Reserves The Right To Suspend Services Without Prior Notice,

And No Objections Will Be Entertained.

10. Cash Payments :-

Cash Payments Are Allowed Only In Exceptional Cases, Subject To Centre Approval.

• Payment Schedule

For Regular Jobs, Payment Should Be Made On One Of The Following Schedules Based On The English

Calendar Month:

- (A) 1st To 10th And 11th To 20th And 21st To 31st Of The Month

- (B) 1st To 15th Or 16th To 28th /29th /30th /31st Of The Month

For 24-Hour Jobs:

- (C) 1st To 28th/29th/30th / 31st Of The Month

The Payment Must Be Made Within One To Three Days Of Receiving The Bill, Based On The Start Date.

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